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  • FAQ
    • care@orderd.in
    English
    What is ?

    is a new age shopping solution for the gen-Y, mobile savvy users who hate to use cash and caters to retail payments in the offline space. It’s an innovative and unique mobile shopping solution which helps you to shop at your neighborhood store without leaving the comfort of your home ensuring a completely safe, quick and convenient environment Anywhere-Anytime-Everytime.

    What can I use for ?

    You can use to make purchases from your favourite Physical merchant. The entire process is quick and easy -you don’t have to enter multiple passwords, or remember merchant names or wait for OTPs.

    What payment options are available on

    You can pay “Direct-from-bank” using UPI or debit cards. In addition, you can use credit cards, wallets like phone pe, Google pay, Amazonpay, JioMoney, Mobikwik, FreeCharge , Ola Money and of course, Net Banking too!!

    What are the payment modes available on

    You can pay online or pay cash on delivery.

    What do I need to start using

    All you need is a device with Internet connectivity

    Which device is compatible with?

    is compatible with all smartphones, tablets and laptops with internet connectivity.

    Do I need an app to use ?

    That’s exactly where is different from the others. There is no need to download another app on your phone. Just click on the link sent to you by your vendor, or simply scan the QR code to access

    How do I shop using ?

    You can shop at your favourite neighborhood store and pay from anywhere, anytime.

    Are there any charges for using ?

    will never charge you anything to use the solution.

    Will I get a proof while paying a merchant?

    Yes. When you pay through , you will receive an in-app confirmation instantly, in addition to a neatly tabulated transaction history that you can refer back anytime. Since the entire transaction chain involves your bank/card/wallet, you will also get a SMS from your them confirming the payment.

    Do I need to be a customer of a particular bank to use ?

    No. You can pay from any bank or card or wallet

    TRANSACTIONS

    How/Where can I view my transactions history?

    Go to My Orders link on the main hamburger tile on the home screen. All your orders are neatly tabulated there for 60 days.

    How will my orders be processed and delivered.

    When you order through , you will receive an in-app confirmation instantly, in addition to a neatly tabulated transaction history that you can refer back anytime. The order submitted by you will be confirmed by the merchant, post which you will get a DoN( Delivery order Number) . Please enter the DoN on the screen after you get your delivery to complete the loop. If an item is not available with the merchant , you will be intimated and if you have paid online, the amount will be refunded by the merchant in cash so that there are no open cases for you

    What happens when I return an item purchased from a merchant using ?

    only offers a digital ordering and payment platform. All returns (and refunds) are handled by the respective merchants. However you can place a complaint with us and we will use our good offices with the merchant to resolve the issue

    Why am I not able to use on certain merchants?

    We are adding new merchants on a daily basis.Please write to us on care@ORDERD.in to let us know if you would like a particular merchant on the network and we will make sure your favorite merchant is brought on board at the soonest

    Will you ever auto-deduct payments from my account?

    Never.All payments on are "Pushed" by the user. doesn’t and cannot “pull” any payments .